I agree. When the CSR told me that they had been trying to figure out the issue for a month or more and couldn't determine if the problem was on their end or Pandora's, I told her that maybe they needed to clean house and hire a completely new group of tech support personnel if the ones they have currently are that incompetent. Any tech professional with a modicum of experience and/or support should be able to define the problem much quicker than that.
It's funny...I don't know if it's a coincidence or not, but after talking to CSR I never heard anything from DirecTV regarding this issue. But just a couple of days after posting on this forum I got an email that said they are working to resolve it. Things that make you go hmmmm. But so sorry...too little too late.